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Customer Service Representative (Claims) in Spokane Valley, WA at Amica

Date Posted: 5/16/2019

Job Snapshot

Job Description

Location: 12410 East Mirabeau Parkway, Spokane Valley, WA

Are you looking for a career in a growing industry with new products, new markets and new technology?

Our Spokane Valley, WA office is seeking an Associate National Service Specialist with the starting salary of $32,392 ($16.61/hour) and an additional 10% shift differential for working the swing shift.

The 37.5 hour work week would be as follows:
• Week 1 - Monday – Friday, 2:30 p.m. - 10:00 p.m. OR Monday - Friday, 6:00am - 1:30pm
• Week 2 – will include Saturday hours 1:30pm-9:00pm with a day off during the week (TBD).

Job Functions and Responsibilities:
• Take countrywide first notice of loss (FNOL) reports.
• Provide exceptional customer service
• Involvement with our roadside assistance program
• Work well with others in a team setting
• Gain customer trust and respect by establishing and maintaining effective relationships

Job Requirements:
• High school diploma or equivalent education required
• Previous customer service experience
• Excellent interpersonal, and communication skills
• Computer keyboard (35 wpm) and processing skills
• After hire, employees will be required to obtain adjuster license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Benefits Include:
• Paid vacation, holidays and sick days
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Generous retirement benefits
• Opportunities for advancement in a successful and growing company

Amica Mutual Insurance Company based in Lincoln, RI, is a national writer of auto, home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, offers a full line of life insurance products. We are recognized as a leader in customer service and credit this success to our 3,800 employees in offices across the country.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.





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