Customer Service Representative - Insurance in Phoenix, AZ at Amica

Date Posted: 6/9/2020

Job Snapshot

Job Description

Customer Service Representative - Insurance
Phoenix Regional Office
2075 W Pinnacle Peak Road, Phoenix, AZ 85027

Want to be there to help customers when they need us the most?
The feeling is mutual.


Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
Meet individual and department objectives and apply sales skills while soliciting and cross selling all personal lines of insurance
Conduct professional telephone conversations to service existing accounts in a high call volume environment
Problem-solve and use time effectively to multitask and prioritize work
Collaborate with others in a team setting
Gain customer trust and respect by establishing and maintaining effective relationships
Service customer accounts utilizing knowledge of legal terminology, policy language, and home construction 
Meet production goals, as shown through policies written and Amica Life referrals
Demonstrate a high standard of customer service to retain existing policyholders

Salary & Hours

A starting annual salary of $37,333 ($17.95/hour) and an additional 10% shift differential for working the swing shift, once initial training has been completed.

The 40-hour/week work schedule will be Tuesday through Friday, 11:00 AM to 7:00 PM, and Saturday 8:00 AM to 4:00 PM, with the potential to work additional holidays.


High school diploma or equivalent education required
Previous customer service and sales experience
Excellent interpersonal and communication skills
Ability to multitask effectively
Computer keyboard (35 wpm) and processing skills
Previous insurance background is a plus, but not required
After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Perks and Benefits

Paid vacation, holidays and sick days
Generous leave programs, including paid parental bonding leave
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Generous retirement benefits
Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.





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