Customer Service Representative in Lincoln, RI at Amica

Date Posted: 10/16/2021

Job Snapshot

Job Description

Associate Life Customer Service Representative
Life Customer Service Department
10 Amica Center Blvd
Lincoln, RI 02865

Want to provide customers with solutions for life?
The feeling is mutual.


  • Become proficient in all aspects of Amica Life products and services
  • Gain an understanding of routine coverage, financial, and policy maintenance changes
  • Handle questions and policy inquiries from customers
  • Recommend appropriate solutions, procedures, and actions for customers
  • Work to meet and exceed sales/service goals
  • Assist occasionally with system testing


A starting annual salary of $39,022 ($20.01 per hour).

Now offering a $2,500 Signing Bonus for new candidates! To qualify for the Signing Bonus, applicants must have started their position on or after 6/1/2021 or have accepted a position no later than 12/31/2021. The Signing Bonus will be structured in two, gross, equal lump sum payments. The first payment of $1,250 will be issued on the last pay date of the month following the employee’s successful completion of the orientation period (generally the 1st of the month following three complete months of employment). The second payment of $1,250 will be issued on the last pay date of the month following the employee’s six-month anniversary from the date of hire. Signing Bonus payments are subject to Federal, State, and Local taxes where applicable. Amica reserves the right to withhold Signing Bonus payments due to potential job performance and/or dependability concerns.

The 37.5 hour schedule will be Monday through Friday between the core hours of 9:00am and 5:15pm.  After training is complete, the schedule will be 10:45am–7:00pm Monday through Friday with the potential to work holidays and a few Saturdays per year.


  • High School Diploma (or equivalent)
  • Minimum of 1 year Customer Service experience preferred
  • Basic computer processing skills
  • Professional and enthusiastic, with a pleasant telephone manner
  • Effective active listening skills
  • Able to multi-task
  • Strong interpersonal, organizational and time management skills
  • Able to handle confidential information

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.