Desktop Support and Services Specialist in Lincoln, RI at Amica

Date Posted: 8/6/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Want to be on a team that’s building the future?
The feeling is mutual

• Acts as a technical resource to support the help desk, CIS staff and other corporate entities.
• Configures, installs, and/or upgrades new and existing personal/laptop computer hardware and software.
• Performs appropriate PC repairs and, when warranted, places service calls and follows through on repairs of personal computer equipment.
• Keeping Accurate Inventories
• Responsible for Life Cycle Administration for Client Devices
• May interact with vendors to resolve personal computer hardware and software problems.
• Interacts with appropriate areas to identify and evaluate software compatibility issues.
• Assists the user community, as needed, in the development of solutions using appropriate PC office productivity tools.

• Associate degree or an equivalent combination of education and experience.
• Must possess excellent communication, interpersonal and time management skills.
• 3-5 years of experience within the IT Asset Management field
• Ability to manage several projects simultaneously
• Proven research and analytical skills and the ability to manage details
• Experience with Windows OS and hardware, imaging processes.
• Proven customer-focused service (such as help desk, IT support, etc.).
• Must be willing to conduct research and attend training and/or industry seminars to stay abreast of current and emerging technologies.
• Experience with two or more of these areas required:
o Mac OS and hardware.
o ITIL ticketing systems, such as Remedy.
o Software deployment and packaging such as SCCM, LANDesk, etc.
o Network-based multifunction devices (printer/scanners).
o Virtual desktops; VMWare preferred.

Perks and Benefits:
• Paid vacation, holidays and sick days.
• Generous leave programs, including paid parental bonding leave.
• Medical, dental, vision coverage, short- and long-term disability, and life insurance.
• Generous employer contribution to 401(k) retirement plan and pension plan.
• Opportunities for advancement in a successful and growing company.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act.