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Inside Sales Customer Service Representative - Bilingual in Phoenix, AZ at Amica

Date Posted: 2/26/2019

Job Snapshot

Job Description

Location: 2705 W Pinnacle Peak Rd, Phoenix AZ 85027

Are you looking for a career in a growing industry with new products, new markets and new technology?

Our Phoenix, Arizona, office is seeking an Associate Account Representative (Customer Service Representative), with a starting annual salary of $35,000 ($17.95/hour).

The 37.5-hour/week work schedule will be Monday through Friday between the hours of 8:45 a.m. and 5 p.m., with the potential to work additional Saturdays and holidays.

Job Functions and Responsibilities:
• Convert advertising, direct mail, and other warm leads into new business by handling countrywide inbound telephone calls
• Meet individual and department objectives and apply sales skills while soliciting and cross selling all personal lines of insurance
• Conduct professional telephone conversations to service existing accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Work well with others in a team setting
• Gain customer trust and respect by establishing and maintaining effective relationships
• Meet production goals, as shown through policies written and Amica Life referrals

Job Requirements:
• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard (35 wpm) and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Benefits Include:
• Paid vacation, holidays and sick days
• Generous leave programs, including paid parental bonding leave
• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Generous employer contribution to 401(k) retirement plan and pension plan
• Opportunities for advancement in a successful and growing company


Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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