Inside Sales Customer Service Representative in Austin, TX at Amica

Date Posted: 3/26/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Austin, TX
  • Job Type:
  • Date Posted:
    3/26/2021

Job Description

Inside Sales Customer Service Representative
National Sales Center - Central
7500 Rialto Boulevard, Austin, TX 78735

Want to join a company where doing good is what we do?
The feeling is mutual. 

Responsibilities 

  • Sell auto, home and umbrella insurance countrywide by educating and advising customers through primarily inbound telephone calls
  • Build enduring relationships and gain trust to advise customers on insurance needs
  • Adapt your communication style and sales approach to meet the needs of each individual customer
  • Cross-sell insurance coverage and inform customers about bundling discounts, including coverage offered through Amica Life Insurance Company
  • Exceed individual and department objectives by participating in various contests designed to drive sales production
  • Balance investigating and solving customer inquiries with prioritizing daily work
  • Communicate professionally and successfully with customers through phone and email
  • Collaborate with team members to further department objectives

Salary

Our annual salary may be negotiable based on level of experience and applicable licenses with the Property and Casualty Industry. In addition, we offer a competitive monthly bonus pay structure based on the number of policies written and cross-sale referrals.

We have multiple 40 hour/week work schedules available between the core hours of 10:00am – 9:00pm, the schedules available include:

  • Tuesday through Saturday
  • Sunday through Thursday
  • Monday through Friday and every other Saturday, with a day off mid-week
  • Monday through Saturday, with Sundays and either Tuesday, Wednesday or Thursday off

After training,  new employees start off on our 12:15PM-9:00PM shift on weekdays,  with the potential work holidays and earn a shift differential.

Qualifications 

  • High school diploma or equivalent education required
  • Sales experience strongly preferred
  • Customer service experience preferred
  • Ability to navigate multiple computer systems while maintaining professional telephone etiquette
  • Excellent interpersonal and communication skills
  • Previous insurance background is a plus, but not required
  • After being hired, employees are required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided).

Perks and Benefits

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental and vision coverage; short- and long-term disability; and life insurance
  • Generous retirement benefits
  • Opportunities for advancement

About Amica  

Amica is the longest-standing mutual insurer of automobiles in the U.S. A direct writer, we also offer home, life, marine and umbrella insurance, as well as annuities. Founded on the principles of outstanding service, Amica creates peace of mind and builds enduring relationships with its customers. That mission is shared and supported by thousands of employees across the country.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

*CB*

HP15



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