IT Vendor Management Service Owner in Lincoln, RI at Amica

Date Posted: 4/16/2021

Job Snapshot

Job Description

IT Vendor Management Service Owner

Corporate Information Systems Department
25 Amica Way
Lincoln, RI 02865

Want to join a company where doing good is what we do?
The feeling is mutual.

Our Lincoln, RI office is seeking an IT Vendor Management Service Owner who will oversee the development, management and maintenance of the IT Vendor Management program. Provide strategic vision to directing and optimizing the vendor management strategy and initiatives. Accountable for the overall service, including the short and long term strategy and appropriate documentation.


  • Manage the collection, consolidation and communication of reporting and data on vendor contracts, performance, risk and relationships to key stakeholders and vendors.
  • Oversight to vendor audits where required; arrange and direct departmental activities and schedules.
  • Oversee the maintenance of agreements with vendors, and ensure that they are current/up to date and compliant with relevant laws and regulations, including software license compliance.
  • Manage the creation and maintenance of a repository of vendors in a contract management database or similar solution to track key dates (expirations, renewals) and assess demand.
  • Classify and rationalize the vendor portfolio so that focus can be applied to the most strategically important vendor relationships/engagements.
  • Maintain an inventory of vendor spend in collaboration with finance and procurement by category (software, hardware, telecom, staff augmentation, services)
  • Coordinate with asset management resources to assist in the management and tracking of software and hardware assets.
  • Maintain vendor risk assessments or risk registers in cooperation with risk, TPRM, business continuity and security teams. Partner with other areas of the business to track and report on vendor financial viability, business continuity, and corporate and regulatory compliance.
  • Create program update communications to internal management regarding the health and status of the IT Vendor Management program.
  • Responsible for maintaining effective internal controls and executing risk and control procedures.
  • Develop, measure monitor and report on vendor performance.
  • Provide assistance to procurement teams and business units to optimize the cost-effectiveness of negotiations and ensure compliance of negotiated agreements to established vendor management policies and practices (such as articulation of service levels and deliverables)
  • Manage the collection, consolidation and communication of reporting and data on vendor contracts
  • Track and report on contractual commitments (SLAs) during vendor reviews.


  • Bachelor's degree preferred with a minimum of 9 years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Minimum of 5 years of experience understanding key infrastructure technologies and associated architectural considerations.
  • Proven previous experience with negotiation, contract management and license compliance.
  • Ability to translate contract terms and technical requirements to diverse audience.
  • High attention to detail and proactive in following-up. Committed to increasing functional and technical knowledge and continuous learning, including but is not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role.
  • Possesses strong conflict-resolution skills; Ability to take control of difficult situations; Perseveres even during resistance and setbacks with a focus on a successful outcome.
  • Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership. Friendly, relates well to others, easy to approach and quickly builds relationships. Maintains a high level of diplomacy and the ability to see and rationalize multiple points of view; well respected by others.
  • Ability to make timely decisions and solve problems in a fast paced, high expectation environment. 
  • Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.
  • Holds, actively pursues or is willing to pursue relevant certifications for the application as well as ITIL certification

Perks and Benefits

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company

 About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.