QA Service Owner in Lincoln, RI at Amica

Date Posted: 9/29/2021

Job Snapshot

Job Description

QA Service Owner (Corporate Information Systems Department)
25 Amica Way
Lincoln, RI 02865

Are you looking for a career in a growing industry with new products, new markets and new technology?
The feeling is mutual.

Our Lincoln, RI office is seeking a Quality Assurance Service Owner who is accountable for the service provided by the QA team, including the short and long-term technical strategy for the service. The QA Service Owner will provide vision, leadership, and hold QA resources and vendors accountable for all aspects of Quality Assurance and related deliverables. Assist with adding to the backlog and ensure the team effectively prioritizes the backlog by providing information to them while assisting with cross team communication, where needed, to enable necessary business outcomes. Through servant leadership, facilitate continuous process improvements to proactively enhance the reliability of systems and the effectiveness of department processes.

This position will be onsite in our Lincoln, RI office, with two remote work days a week.

Responsibilities:

  • Establish a Quality Assurance vision, generating, disseminating, and supporting strategies with objectives and goals
  • Monitor the QA program’s health through reports and regular updates from test teams and projects
  • Provide organizational leadership in the area of QA and testing, ensuring standards are developed, maintained and adhered to within a reasonable level of expectation
  • Develop and maintain a comprehensive QA and test metrics program providing all levels of the organization with useful information and insight to assess the level of proficiency and make corrective decisions
  • Work with Risk & Compliance and ITSM to identify, track and respond to quality issues
  • Responsible to measure and continuously improve defect leakage into production
  • Build and maintain key vendor relationships that result in positive returns on investments
  • Collaborate and communicate within the matrixed organizational structure
  • Oversee the day to day operational support for the service including:

Responsibility for collaborating across teams and product owners/business partners to align the work in process for the service
Direct high level work efforts, guiding and motivating teams to achieve department and corporate goals

  • Follow the set application strategy while aligning with cross functional partners including:

Keeping communication open with service consumers
Proactive about developing, encouraging and implementing continuous process improvements by:

Driving reliability and performance
Encouraging enhanced alerting, monitoring and automation

 Qualifications:

  • Bachelor's Degree and a minimum of 5 years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Requires a technical background with extensive experience in Java and OOP, and testing tools such as Selenium and Jmeter.
  • Possess strong conflict-resolution skills; Able to take control of difficult situations; Perseveres even during resistance and setbacks with a focus on a successful outcome.
  • Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership. Relates well to others, easy to approach and quickly builds relationships. Maintains a high level of diplomacy and the ability to see and rationalize multiple points of view; well respected by others.
  • Able to make timely decisions and solve problems in a fast paced, high expectation environment. 
  • Possesses proven leadership abilities. Encourages and promotes quality, ingenuity and timely work. Sets goals and visions to inspire others to perform at a higher level and to embrace change. 
  • High attention to detail and proactive in following-up.
  • Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.
  • Committed to increasing functional and technical knowledge and continuous learning, including but is not limited to self-teaching, training sessions or seminars with a focus on expanding knowledge beyond the current role.
  • Holds, actively pursues or is willing to pursue relevant certifications for the application as well as ITIL certification.

Perks and Benefits:

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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SDET, QA Developer, Software Engineer in Test, IT Developer