SCO Service Representative in Lincoln, RI at Amica

Date Posted: 2/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

SCO-Service Representative
Service Center Operations-East
Location: To be determined

Want to be there to help customers when they need us the most?
The feeling is mutual.


  • In compliance with state licensing requirements, handle calls and other contacts of varying levels of difficulty to conclusion.
  • Handle Service, Sales and Billing transactions.
  • Handle files accurately and in a timely manner.
  • Will be trained to handle First Notice of Loss (FNOL) calls
  • Will be trained to assist our digital customers within our Live Chat interface
  • Work with a moderate degree of independence.
  • Effectively handle adverse situations by communicating the company’s position in a sophisticated and professional manner.
  • Consistently provide a positive example for coworkers and may be called upon to provide guidance to employees.
  • May be called upon to handle other duties as required.


Saturday/Sunday: 10:00 PM – 8:00 AM Eastern
Sunday/Monday: 10:00 PM – 8:00 AM Eastern
Tuesday: 12:30 PM – 10:30 PM Eastern
Wednesday: 12:30 PM – 10:30 PM Eastern

This position is eligible for a Work from Home opportunity as well as a 20% shift differential. The exact location of this position is to be determined based upon business needs.


  • High school diploma or equivalent education required
  • Required to obtain state insurance licenses as needed and meet continuing education requirements
  • Requires regular weekend and holiday coverage as dictated by business needs.
  • Excellent written and verbal communication skills.
  • Proficient use of Excel, Word, and Outlook.

Perks and Benefits

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.



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