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UX Researcher in Lincoln, RI at Amica

Date Posted: 11/30/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/30/2018

Job Description

Location: Lincoln, RI (Digital Experience & Innovation)

Join our team of innovators as we help impact the future of Amica with new products, new markets and new technology!

Our office in Lincoln, RI is seeking a Senior User Experience Researcher. This position will be responsible for all aspects of user research including developing and leading appropriate research strategies, analyzing and synthesizing research findings, and developing actionable insights. You will work directly with the other researchers, management and multi-disciplinary teams to ensure that customer needs translate into engaging experiences across all digital channels.

Job Functions and Responsibilities:

• Identify, plan and execute qualitative and quantitative research methods to understand our customers and their needs, identify design improvements, and discover new opportunities
• Conduct workshops, field studies, interviews, surveys, usability tests, A/B testing, card-sorting, design reviews, and competitive analyses as appropriate
• Create personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy
• Prepare and deliver concise, creative and impactful research reports to members of project teams and other stakeholders at all levels within the organization
• Provide mentorship, guidance and support to other researchers, ensuring accurate and timely completion of projects
• May be called upon to handle other duties as needed

Job Requirements:

• Bachelor’s or Master’s in Design Research, Anthropology, Human Factors, Cognitive Psychology, or related discipline
• Minimum of 5 years of proven, hands-on experience as a user researcher or design researcher
• Deep and broad knowledge of human factors principles and research strategies
• Storytelling and other narratives to create deep empathy for customers and their needs
• Excellent communication, presentation and interpersonal skills
• Experience with desktop and mobile app research tools (e.g. usertesting.com, Lookback.io) for moderated and unmoderated remote usability testing
• A portfolio demonstrating user research experience

Benefits include:
• Paid vacation, holidays and sick days
• Generous leave programs including paid parental bonding leave
• Medical, dental, vision coverage, short-term and long-term disability, and life insurance
• Generous employer contribution to 401(k) retirement plan and pension plan
• Opportunities for advancement in a successful and growing company

With locations across the country, Amica Mutual Insurance Company offers opportunities to join this dynamic field with a financially strong and respected insurance provider. Amica, based in Lincoln, RI, is a national writer of auto, home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, offers a full line of life insurance products.

We are recognized as a leader in customer service and credit this success to our 3,800 employees in 44 offices across the country. Our benefits package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.


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