UX Researcher in Lincoln, RI at Amica

Date Posted: 7/15/2021

Job Snapshot

Job Description

UX Researcher (Digital Solutions & Innovation Department)
25 Amica Way, Lincoln, RI 02865

Want to join a company where doing good is what we do?
The feeling is mutual.

We’re redefining excellent customer experiences. Research makes that happen.

To deliver an unmatched experience, we’re looking for self-starters, driven team players who embrace our user-centric vision and help facilitate change. You’ll be a key creative influencer for multiple projects and initiatives.

As a customer advocate, you will use your research to focus on creating great digital user experiences. You’ll be empowered to develop and lead research strategies, analyze and synthesize your research findings, and develop actionable insights. You’ll work directly with other researchers and multi-disciplinary teams to ensure that customer needs translate into engaging experiences across all digital channels.

Working in an Agile environment, you'll be immersed in teamwork, consistently collaborating as you focus on problems and users rather than shortsighted solutions. You’ll work with your team to understand project requirements, customer pain points and user insights as you define a product vision that supports Amica's strategic plan to create peace of mind and build enduring relationships.

Job Functions and Responsibilities:

  • Identify, plan and execute qualitative and quantitative research methods to understand our customers and their needs, identify design improvements, and discover new opportunities
  • Conduct workshops, field studies, interviews, surveys, usability tests, A/B testing, card-sorting, design reviews, and competitive analyses as appropriate
  • Create personas, scenarios, storyboards, conceptual models, journey and experience maps, service blueprints, and other artifacts to help drive design vision and strategy
  • Prepare and deliver concise, creative and impactful research reports to members of project teams and other stakeholders at all levels within the organization
  • May be called upon to handle other duties as needed

Job Requirements:

  • Bachelor’s degree or an equivalent certificate program and work experience is preferred
  • Deep and broad knowledge of human factors principles and research strategies
  • Storytelling and other narratives to create deep empathy for customers and their needs
  • Excellent communication, presentation and interpersonal skills
  • Experience with desktop and mobile app research tools for moderated and unmoderated remote usability testing

Benefits include:

  • Paid vacation, holidays and sick days
  • Generous leave programs including paid parental bonding leave
  • Medical, dental, vision coverage, short-term and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company
  • Negotiable salary based on experience and proficiency with associated tools
  • Relocation may apply

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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