Associate National Service Specialist in Lincoln, RI at Amica

Date Posted: 1/13/2020

Job Snapshot

  • Employee Type:
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Associate National Service Specialist
Service Center Operations - East
20 Blackstone Valley Place Lincoln, RI 02865

Want to be there to help customers when they need us most?
The feeling is mutual.

Job Functions and Responsibilities:

  • Conduct professional countrywide telephone conversations in a high call volume environment
  • Gain customer trust and respect by establishing and maintaining effective relationships
  • Problem-solve and use time effectively to multitask and prioritize work

Job Requirements:

  • High school diploma or equivalent education required
  • Excellent interpersonal and communication skills
  • Computer keyboard (35 wpm) and processing skills
  • Good organizational skills and attention to detail
  • Strong letter writing and a professional telephone manner
  • Ability to work both independently and in a team environment with minimum supervision
  • Employees will be required to obtain a state insurance license as needed and meet continuing education requirements

Perks and Benefits:

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company
  • Comprehensive training is provided


A starting gross annual salary of $34,551($16.61/hour), and an additional 10% shift differential for working the swing shift.

The 40-hour work week schedule will be Monday through Friday from 2:30 PM to 10:30 PM, alternating Saturdays 2:30 PM to 10:30 PM, and an alternating weekday flex to be determined. 

Training hours will be 2:30 PM to 10:30 PM Monday through Friday for the first three weeks of employment. 

About Amica:
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.