Associate Voice Analyst in Lincoln, RI at Amica

Date Posted: 6/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Location: Lincoln, RI (Service Center Operations – Voice Department)

Are you looking for a job in a growing industry with new products, new markets and new technology?

With locations across the country, Amica Mutual Insurance Company offers opportunities to join this dynamic field with a financially strong and respected insurance provider. Amica, based in Lincoln, RI, is a national writer of auto, home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, offers a full line of life insurance products.

We are recognized as a leader in customer service and credit this success to our 3,700 employees in 44 offices across the country. Our benefits package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more.

Our office located in Lincoln, RI is seeking an Associate Voice Analyst. The selected individual will support Amica’s company-wide telephone systems and affiliated applications.

The available shift is Monday through Friday, 8:45 AM to 5:00 PM. The selected candidate must be flexible and committed to working outside these hours for purposes of troubleshooting, maintenance and systems testing. This position shares a 24/7 pager duty with other team members on a rotating basis.

Job Functions and Responsibilities:

•Handles general service requests
•Monitors and troubleshoots hardware/software problems
•Reviews bills from various telephone vendors and creates monthly wireless usage reports
•Establishes service for wireless devices and provides end-user support
•Maintains Voice Operations Intranet Site
•Provides support for escalated help desk telephony questions
•Orders telephone service for branch relocations
•Provides backup operator support as needed

Job Requirements:

•Bachelor’s degree preferred
•Strong analytical and organizational skills
•Knowledge of Excel, Word and Outlook
•Pursue additional insurance designations

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.