Customer Service Representative (Claims) in Spokane Valley, WA at Amica

Date Posted: 7/31/2018

Job Snapshot

Job Description

Location: 12410 East Mirabeau Parkway, Spokane Valley, WA

Are you looking for a job in a growing industry with new products, new markets and new technology?

Our office located in Spokane Valley, WA is seeking an Associate National Service Specialist with the starting salary of $30,362 and an additional 10% shift differential for working the swing shift.

The 37.5 hour work week would be as follows:

Week 1 - Monday – Friday, 2:00pm-9:30pm, Week 2 – will include Saturday hours 1:30pm-9:00pm with a day off during the week (TBD).

The first notice of loss group (FNOL) is responsible for taking countrywide FNOL reports. The selected individuals will also be responsible for providing exceptional customer service through the handling of inbound and outbound telephone service calls with respect to countrywide glass claims. Additional duties include assisting the glass unit with bill processing as well as involvement with our roadside assistance program. We will provide all the necessary training.


Candidates will be required to secure and maintain adjuster licensure. Must demonstrate sound verbal and written communication skills and be able to demonstrate excellent customer service skills. May be called upon to perform additional job duties.

With locations across the country, Amica Mutual Insurance Company offers opportunities to join this dynamic field with a financially strong and respected insurance provider. Amica, based in Lincoln, RI, is a national writer of auto, home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, offers a full line of life insurance products.

We are recognized as a leader in customer service and credit this success to our 3,800 employees in 44 offices across the country. Our benefits package includes high-quality medical, dental and vision coverage, short-term and long-term disability insurance and more

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.




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