Customer Service Representative - Insurance in Spokane Valley, WA at Amica

Date Posted: 8/26/2019

Job Snapshot

Job Description

Customer Service Representative - Insurance
Service Center Operations - West
12410 East Mirabeau Parkway Spokane Valley, WA 99216

Want to be there to help customers when they need us the most?
The feeling is mutual.


•Providing exceptional customer service through telephone contact to sell policies and service existing accounts
•Gain customer trust and respect by establishing and maintaining effective relationships
•Employees will be required to obtain a state insurance license as needed and meet continuing education requirements. Comprehensive training is provided


A starting gross annual salary of $37,333 ($17.95/hour), and an additional 15% shift differential for working the swing shift

The 40-hour work week schedule will be Saturday and Sunday starting at 7:00 AM or 8:00 AM and weekdays from 2:00 PM to 10:00 PM, with two adjacent days off mid-week


•High school diploma or equivalent education required
•Excellent interpersonal and communication skills
•Computer keyboard (35 wpm) and processing skills
•Good organizational skills and attention to detail
•Strong letter writing and a professional telephone manner
•Ability to work both independently and in a team environment with minimum supervision

Perks and Benefits

•Paid vacation, holidays and sick days
•Generous leave programs, including paid parental bonding leave
•Medical, dental, vision coverage, short- and long-term disability, and life insurance
•Generous retirement benefits
•Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.



  1. Sales Jobs
  2. Customer Service Jobs