Disaster Recovery Management Service Owner in Lincoln, RI at Amica

Date Posted: 10/24/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lincoln, RI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    10/24/2019

Job Description

Disaster Recovery Management Service Owner (Corporate Information Systems)
25 Amica Way
Lincoln, RI 02865

Want to turn your IT expertise into customer solutions?
The feeling is mutual

Responsibilities:

• Collaborate and communicate within the matrixed organizational structure including:
o Collaboration with Business Continuity manager to assist with strategies, activities and exercises and reporting.
o Collaborating with the business including Application Owners, Service Owners, Product Owners and Stakeholders to understand service needs and align strategy appropriately.
o Communicating frequently with Program Managers, Service Owners, Application Owners and others as needed.

• Oversee the day to day operational support for the service including:
o Design, plan, operate and manage the company’s Disaster Recovery Management program.
o Provide guidance and recommendations with the appropriate technology groups for new or changing projects that may directly impact the current disaster recovery strategy
o Manage infrastructure recovery capacity planning with key IT technology groups in support of specific business units current, planned and new initiatives.
o Responsible to meet defined recovery objectives through the deployment and management of supporting strategies and plans.
o Plan, organize, direct, and report on the execution of IT disaster recovery exercises including tabletop, operational and integrated exercises with business continuity.
o Coordinate, facilitate and provide detailed direction for all disaster recovery exercise activities.
o Orchestrate and manage the execution of the disaster recovery strategy or plan due to a service interruption or disaster, in coordination with the Business Continuity manager, Application Owners, and Service Owners.
o Provide support to Business Continuity manager in support of annual business impact analyses.
o Create program update communications to internal management regarding the health and status of the disaster recovery program.

• Create and drive the short and long term application strategy while aligning with cross functional partners including:
o Relationship manager with business partners and service consumers. This includes understanding long term business direction as well as how the production service is meeting business needs.
o Awareness of and driving to new technology, tools, upgrades and overall direction.
o Proactive about developing, encouraging, and implementing continuous process improvements.
o Aligning with the Tech Office to ensure direction works with the overall technical strategy.

Position Requirements:

• Bachelor’s degree and a minimum of 9 years’ experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
• Minimum of 5 years’ experience managing Information Technology DR management planning and program initiatives
• Proven previous experience recovering a company from an interruption and/or major disaster
• Must possess strong interpersonal and conflict-resolution skills at all levels.
• Strong leadership and organizational skills.
• Excellent verbal, written, and interpersonal skills.
• High attention to detail and proactive in following-up.
• Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.
• Industry certification(s) CBCP, MBCP from DRII, MBCI FBCI from BCI or equivalent.

Perks and Benefits:

• Paid vacation, holidays and sick days
• Generous leave programs including paid parental bonding leave
• Medical, dental, vision coverage, short-term and long-term disability, and life insurance
• Generous retirement benefits
• Opportunities for advancement in a successful and growing company
• Relocation assistance may apply

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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