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Life Customer Service Representative in Lincoln, RI at Amica

Date Posted: 5/29/2019

Job Snapshot

Job Description

Life Customer Service Representative
10 Amica Way, Lincoln, RI 02865

Want to provide customers with solutions for life?
The feeling is mutual.

Amica Life Insurance Company located in Lincoln, RI is seeking an Associate Life Customer Service Representative. The selected individual will be responsible for reviewing, analyzing and processing policyholder service requests for coverage.

The training hours are Monday through Friday, 8:30AM to 4:45 PM for approximately 2 to 3 months.

The working hours after training are Monday through Friday, 10:45 AM to 7:00 PM with a rotating Saturday shift from 9:00 AM to 5:15 PM, with a day off during that week.


Discuss and answer questions about policy provisions and procedures to policyholders and staff as needed for traditional life, universal life, and annuity policies
Communicate with policyholders on all policy service matters either by telephone, in writing, or occasionally in person
Select and produce letters using a computerized letter writing system
Update and obtain information from the computer related to coverage
Be available to perform additional job duties as needed


Strong verbal and written communications skills and the ability to work as a team member with limited supervision are required
Demonstrated skill in decision-making, case management, communication and customer service
Spanish proficiency is a plus
Proficiency with computers and able to type a minimum of 35 WPM

Perks and Benefits

Paid vacation, holidays and sick days
Generous leave programs, including paid parental bonding leave
Medical, dental, vision coverage, short- and long-term disability, and life insurance
Generous retirement benefits
Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.