National Customer Service Representative in Spokane Valley, WA at Amica

Date Posted: 4/13/2018

Job Snapshot

Job Description

Location: Service Center Operations West

Amica Insurance has more than a century of experience as a personal lines insurance carrier. Consistently ranked highest in customer satisfaction by its policyholders, Amica is strong, stable and financially secure. Our valued employees are the key to providing exceptional service to our loyal customers.

Our office located in Spokane Valley, WA is seeking an Associate National Service Specialist.

Position description:
The first notice of loss group (FNOL) is responsible for taking countrywide FNOL reports within our Electronic Claim File system. The selected individuals will also be responsible for providing exceptional customer service through the handling of countrywide inbound and outbound telephone service calls. Additional duties include assisting with our roadside assistance and glass programs.

Candidates will be required to secure and maintain adjuster licensure. Must demonstrate sound verbal and written communication skills and work with minimum supervision. Will be required to type approximately 35 wpm and document conversations and transactions during telephone calls with customers. Understanding of policy coverages and Amica procedures is also required. May be called upon to perform additional job duties.

The two available 37.5 hour shifts are as follows:
- Week 1 - Monday – Friday, 2:00pm-9:30pm, Week 2 – will include Saturday hours 1:30pm-9:00pm with a day off during the week.
- Monday-Thursday, 2:00pm-9:30pm, and Sundays 8:00am-3:30pm

We offer a premium benefit package which includes medical, dental and life as well as a generous pension and savings plan.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, religion, sex, color, national origin, ethnicity, age, genetic information, disability or sexual orientation. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.




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