Network Service Owner in Lincoln, RI at Amica

Date Posted: 7/28/2020

Job Snapshot

Job Description

Network Service Owner (Corporate Information Systems)
25 Amica Way, Lincoln, RI 02865

Are you looking for a career in a growing industry with new products, new markets and new technology?
The feeling is mutual.

Job Functions and Responsibilities: 

  • Collaborate and communicate within the matrixed organizational structure.
  • Oversee the day to day operational support for the service including:
    • Daily production support as well as incident and response management for major incidents. This includes following all ITIL standards and SLAs.
    • Responsibility for the LAN, WAN, and remote access, as well as keeping network equipment such as network switches, session border controllers, and wireless infrastructure upgraded and supportable.  This includes awareness of new code versions, upgrades, end of support, and end of life dates as well as adding this work to the backlog.
    • Ensuring service meets or exceeds standards for performance and up time.
    • Conducting impact analysis for degradation or unavailability of service.
    • Ensuring technical documentation is up to date.
    • Responsibility for the lifecycle of assets that makeup the service.
    • Responsibility for maintaining effective internal controls and executing risk and control procedures.
    • Responsibility for collaborating across teams to align the work in process for the service.
    • Relationship manager for the service vendors.
  • Create and drive the short and long term service strategy while aligning with cross functional partners.
  • Proactive about developing, encouraging and implementing continuous process improvements.

Position Requirements:

  • Bachelor’s degree and a minimum of 5 years of experience managing/coordinating projects and/or teams, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
  • Minimum of 5 years experience understanding network technologies and associated architectural considerations.
  • Experience with vendor management or interaction with vendors.
  • Possess strong conflict-resolution skills; Able to take control of difficult situations; Perseveres even during resistance and setbacks with a focus on a successful outcome.
  • Solid oral and written communication and interpersonal skills across all levels of the organization, including senior leadership.  Relates well to others, easy to approach and quickly builds relationships. Maintains a high level of diplomacy and the ability to see and rationalize multiple points of view.
  • Able to make timely decisions and solve problems in a fast paced, high expectation environment.
  • Possess proven leadership abilities. Encourages and promotes quality, ingenuity and timely work.  Sets goals and visions to inspire others to perform at a higher level and to embrace change.  Holds employees accountable and gives useful feedback.
  • High attention to detail and proactive in following-up.
  • Highly adaptable, with a continuous improvement mindset and an ability to support and drive change.

Benefits Include:

  •  Paid vacation, holidays and sick days
  •  Generous leave programs, including paid parental bonding leave
  •  Medical, dental, vision coverage, short- and long-term disability, and life insurance
  •  Generous retirement benefits
  •  Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.