Operator in Lincoln, RI at Amica

Date Posted: 11/6/2020

Job Snapshot

Job Description

Operator
Service Center Operations - Voice Operations 
20 Blackstone Valley Place 
Lincoln, RI 02865

Want to be there to help customers when they need us the most?
The feeling is mutual.

Responsibilities


• Efficiently processes incoming customer calls and routes to the proper destination in a highly professional manner
• Reports potential telephony issues 
• May be called upon to handle other duties as requested

Salary and Work Schedule


A starting annual salary of $34,132 ($17.50 per hour)

The 37.5-hour schedule will be Monday through Friday between the core hours of 8:45 a.m. and 5 p.m., with the potential to work holidays

Qualifications

  • Customer service experience
  • Ability to process calls expeditiously in a customer-focused manner
  • Proficiency with Microsoft applications such as Word and Excel
  • Scheduling flexibility to provide coverage on weekday skeleton crews
  • Bilingual skills are a plus 

Perks and Benefits

  • Paid vacation, holidays and sick days
  • Generous leave programs, including paid parental bonding leave
  • Medical, dental, vision coverage, short- and long-term disability, and life insurance
  • Generous retirement benefits
  • Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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