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Management Trainee: Associate SCS Team Manager - June 2025 - West Region

Location: Liberty Lake, WA, United States
Date Posted: Nov 13, 2024

Description

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

Amica is searching for talented individuals for our Associate SCS Team Manager role in our countrywide branch offices as part of our Future Leaders Program. As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.

Our Future Leaders Program begins with a paid hands-on training at our headquarters in Rhode Island, followed by personal mentorships and extensive professional growth opportunities.

This position requires relocation to any of our 27 offices.*

*Availability is subject to business needs and location is determined during the training class.

Responsibilities

Coach and lead a team of representatives with varying levels of experience to meet sales and service goals.
Evaluate new-business applications and complex files to determine acceptable insurance risks.
Identify and implement motivational techniques to increase employee engagement.
Conduct team and one-on-one meetings on a regular basis.
Review representatives’ recorded calls to identify coaching and development opportunities.
Work closely with representatives and customers to resolve inquiries related to sales and customer service.
Oversee completion of incoming files to ensure proper handling.
Update and train the team on job-related changes as needed.

Qualifications

Bachelor’s degree, any major
Excellent written and verbal communication skills
Demonstrated customer service experience
Willingness and ability to relocate across the U.S.
Strong interpersonal and leadership skills
Ability to identify, analyze and solve problems

Salary

The Associate Team Manager role has a starting salary of $60,000

This position will generally require relocation to any of our West Regional operations:

Service Center Operations-West (Liberty Lake, WA)
Oregon Regional (Tigard, OR)
National Sales Center-West (Henderson, NV)
Phoenix Regional (Phoenix, AZ)
Southern California (Costa Mesa, CA)
Northern California (Petaluma, CA)
Denver Regional (Lone Tree, CO)

Total Rewards:

Medical, dental, vision coverage, short- and long-term disability, and life insurance
Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
Holidays - 14 paid holidays observed
Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
Generous leave programs, including paid parental bonding leave
Student Loan Repayment and Tuition Reimbursement programs
Generous fitness and wellness reimbursement
Employee community involvement
Strong relationships, lifelong friendships
Opportunities for advancement in a successful and growing company

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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