Associate APD Claims Queue Representative
Location: Lincoln, RI, United States
Date Posted:
Share:
Description
APD Claims Queue Representative
Rhode Island Claims
Rhode Island Claims
10 Amica Way, Lincoln, RI 02865
Thank you for considering Amica as part of your career journey, where your future is our business.
At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!
As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.
Our office located in Lincoln, RI is seeking a Customer Service Claims Representative to join the team!
Job Overview
In compliance with state licensing requirements and company guidelines; handle telephone calls, electronic and written communication and other customer contacts with a reasonable level of difficulty to their conclusion. Work with a minimal degree of independence, applying communication and service skills to handle adverse situations by representing the Company’s position in a sophisticated and professional manner. Seek additional guidance and authority when necessary.
Responsibilities
- Handle claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system.
- Build favorable working relationships with all employees and help to maintain a strong culture of collaboration, communication, and service.
- Act to resolve issues within designated authority level.
- Develop a working understanding of the laws and regulations that impact claims handling
- Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling.
- Secure and maintain licenses in designated states and complete continuing education as needed for compliance.
- May be called upon to handle other duties as required.
Salary
A starting annual salary of $41,053.
Schedule
The training schedule for this position will be Monday through Friday between the core hours of 8:00am - 5:00pm. Once trained to work independently, the 37.5-hour schedule will be Monday through Friday between the core hours of 11:45 a.m. and 8:00 p.m., with the potential to work holidays and a few Saturdays per year.
This position requires you to work in the office every scheduled business day with the possibility to work from home 2 days a week after you have undergone the proper training and have shown the ability to do so.
Qualifications
- High school diploma or equivalent education required
- Previous insurance, claims, and customer service experience preferred
- Strong organizational, time management and priority-setting skills
- Strong written and verbal communication skills
- Ability to work with appropriate supervision
- Strong interpersonal skills
- Solid decision-making skills, ability to handle conflicts and deal with difficult situations
- Knowledge of Microsoft Office and computer systems
- Committed to improving one’s professional knowledge through continuing education
Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.
The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.
Total Rewards
- Medical, dental, vision coverage, short- and long-term disability, and life insurance
- Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
- Holidays - 14 paid holidays observed
- Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
- Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
- Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
- Generous leave programs, including paid parental bonding leave
- Student Loan Repayment and Tuition Reimbursement programs
- Generous fitness and wellness reimbursement
- Employee community involvement
- Strong relationships, lifelong friendships
- Opportunities for advancement in a successful and growing company
About Amica
Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.
Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.
hp
Share:
