Associate Life Customer Service Representative

Description

Associate Life Customer Service Representative
10 Amica Center Blvd, Lincoln, RI 02865

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We all work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees!  We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.  Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes.  Our office located in Lincoln, RI is seeking an Associate Life Customer Service Representative to join the team!

Job Overview:

This position provides exceptional customer service by handling telephone contact calls involving routine policy changes to their conclusion. The selected individual will gain a good understanding of policy procedures, systems, and policy contractual provisions and foster a team approach to promote outstanding customer service.

Responsibilities: 

• Develop proficiency in all aspects of Amica Life products and services within the first six months of employment.
• Gain expertise in routine coverage, financial, and policy maintenance changes within the first six months.
• Address customer questions and policy inquiries based on your level of knowledge.
• Recommend suitable solutions, procedures, and actions for customers, according to your level of expertise.
• Handle additional customer requests as needed.
• Strive to meet and exceed sales/service goals set by your supervisor, including call quality, lead referrals, average call length, attendance, and schedule adherence.
• Occasionally assist with system testing.
• Perform other duties as required.

Salary and Work Schedule:

A starting annual salary of $43,105 ($22.11/hr.) - $51,147 ($26.23/hr.) based on your level of experience in customer service and the insurance industry.

The work schedule is 37.5 hours per week. 

Training for this position will be Monday through Friday between the core hours of 9:00am and 5:15pm. 

After training is complete, the schedule will be based on business needs with a start time between be 8:00 am and 10:45am Monday through Friday with the potential to work holidays.

Work from home may be available up to two days a week once trained to work independently.

Total Rewards:

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role.  While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting.  Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

 Qualifications:

• A High School Diploma (or equivalent) is required.
• Preferably, 1-2 years of previous experience in customer service, retail, or any customer-facing role.
• A professional and enthusiastic demeanor, along with a pleasant telephone manner.
• Effective active listening skills are essential.
• The ability to probe effectively to ensure appropriate resolution using fundamental customer service skills, such as empathy, a willing and helpful attitude, and the capability to resolve inquiries.
• The capability to multitask, such as data entry while handling calls.
• Strong communication, organizational, and time management abilities.
• The ability to maintain composure and handle customers in situations requiring tact and diplomacy.
• Excellent interpersonal skills.
• The capacity to handle confidential information.
• A commitment to expanding knowledge of life insurance and developing leadership skills through on-the-job training, educational courses, and seminars.

Amica conducts background checks which includes a review of criminal, educational, employment and social media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background check will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority. Employees may have access to employees’ and customers’ personal and financial information in order to perform their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment.

About Amica:

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

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