Frontline Customer Service
Exceptional people. Exceptional customer service careers.
At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy—that empathy is our best policy—to our valued customers every day. See below for customer service careers currently open at Amica.
Exceptional people. Exceptional customer service careers.
At Amica, we recruit the best talent and believe that an investment in our people is an investment in us. Our frontline customer service representatives carry out our guiding philosophy—that empathy is our best policy—to our valued customers every day. See below for customer service careers currently open at Amica.
Customer Care Representatives
As a mutual company, exceptional customer service is integral to our identity. Our insurance customer service representatives uphold the highest level of respect to address every customer inquiry with empathy and support. That’s the Amica way.
Claims Service Representatives
Learn what it means to be an Amica claims representative. Backed by Amica’s proven procedures, systems and team environment, this team provides superior customer service to policyholders as they navigate the claims process.
Life Customer Service Representatives
Choosing life insurance is no small decision. Amica customers trust our Life Customer Service Representatives to find the right policy tailored to the important details of their lives. Starting from the first call through times of need, our reps always show up with compassion.
Voice Analysts
Amica’s voice analysts keep the organization on track. From providing internal support on devices and systems, to responding quickly to customers’ unforeseen events, this nimble team ensures Amica’s service lives up to our promise of creating peace of mind.
Take a look behind the scenes.
Amica offers diverse and engaging career paths to fit your unique skill set, interests and abilities.
Hear directly from a current team member pursuing exciting opportunities and supporting our insureds through their work in the Frontline Customer Service function.
Meet Patty
As a fitness instructor for 15 years, I assumed my career would involve motivating people to be their best. I never expected to work in insurance, but it’s been the best career shift I could have ever made.
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Patty Meireles, employed since 2010
Then: Associate Sales Rep
Now: Associate Life Underwriter
